Returns & FAQs

How much is delivery?

UK

All UK delivery is free for orders over £50.00.

Orders under £50.00 ship for £3.45 1st class

Upgrade available at checkout to Special Delivery £6.50 (Mon - Fri)
Saturday 1pm Special Delivery. £10.80

International

We happily ship to all countries, international shipping varies by country

All orders are posted from our studios in Hove, England

How soon will my order ship?

Many items are already made and in stock, those items will be posted within 2 business days.
Some items are made to order and may take up to two weeks to ship. Please see the item description for specific shipping times.

How will my order ship?

All UK and international orders are posted via Royal Mail.

What is the return policy?

Items can be returned for any reason within 30 days of purchase for a refund.
Items purchased between November 1st and December 25th can be returned anytime until January 15th of the following year.

To return an item please email me first.
Email: info@judithjohnston.co.uk

You should return the goods unused and securely packed in the original packaging to the address below.
Refunds will be made within 14 days of receipt of returned goods to the address below.

Judith Johnston
21, Kendal Road,
Hove,
East Sussex, BN3 5HZ

Refunds will not include return shipping costs unless the item is faulty.

Any losses or damage incurred during the return may mean we cannot refund you. Therefore please use Royal Mail Special Delivery or international equivalent that has the appropriate insurance cover.

Refunds can only be returned to the source that was originally used to pay. For PayPal payments this means that refunds will be credited to the customer's PayPal account and not the card that was used to pay through PayPal. For credit cards this will be to the card that was originally used for the transaction.

Exceptions

We regret that custom made to order jewellery or lampwork beads cannot be returned or refunded unless faulty.

What forms of payment do you accept?

We gladly accept Visa, MasterCard and American Express, as well as payment via PayPal.

How secure is this store?

This store uses Shopify payments via Stripe and PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.