Delivery & Returns

Delivery

UK

Free delivery on all UK orders 

Upgrade available for Saturday 1pm Special Delivery. 

International

We ship to the USA and Canada for a flat rate of £8.00

Because of BREXIT changes to VAT we are unable to ship to Europe through this website.
For the time being, all European and Rest of the World sales will be made via our Etsy shop Lampwork Jewels 
Please Email if you have any questions regarding international delivery.

All orders are posted from Hove, England

How soon will my order ship?

Many items are already made and in stock, those items will be posted within 2 business days.
Some items are made to order and may take up to two weeks to ship. Please see the item description for specific shipping times.

How will my order ship?

All UK and international orders are posted via Royal Mail.

Returns

If you change your mind you can return your items up to 14 days after receipt for a full refund or exchange.  Items must be in the same condition as received and in their original package.

For hygiene reason, earrings cannot be returned or exchanged unless they are faulty.

We will process your refund within 5 days of receiving your return. The customer is liable for the cost of return.

Please contact us to let us know you will be returning the item before you post it.

We recommend using a tracked delivery method to ensure your items arrive.

If your items arrive damaged or faulty, please contact us as soon as possible to arrange a return.  In this instance we will also refund the cost of returning the item to us.

Your statutory rights are not affected.



Refunds can only be returned to the source that was originally used to pay. For PayPal payments this means that refunds will be credited to the customer's PayPal account and not the card that was used to pay through PayPal. For credit cards this will be to the card that was originally used for the transaction.

 

Payment

 

What forms of payment do you accept?

We accept Visa, MasterCard and American Express, as well as payment via PayPal.

How secure is this shop?

This store uses Shopify payments via Stripe and PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.